We are seeking an IT professional who will be responsible for the operations and management of customer servers. The person will provide technical support to customers and internal employees – conducting scheduled tasks: platform backups, patching, change and maintenance of managed platforms.

 Key Responsibilities:

 Your role will be to work closely with all support and provisioning teams within Pulsant to ensure efficient, productive and high-quality System Administration support to customers with an emphasis on but not exclusively to:

  • Customer Backups
  • Customer software license management and reporting
  • Customer Server Patching
  • Customer Anti-Virus deployment
  • Ensure the team adheres to its commercial responsibilities in managing and maintaining LIVE service platforms with respect to backup and platform patching.
  • Ensure identified process and procedure are adhered to, reported upon, resolved and/or escalated.
  • Develop new process and procedural implementation plans, customise scripts and testing procedures to ensure operational reliability. Mentor systems administration team and technical staff in use and application.
  • Co-operate and work closely with the wider team within Support to ensure efficiency, productivity and quality.
  • Escalate and liaise with vendors, suppliers or partners as necessary.
  • Responsible for proactive updating of customer and resolution to process monitoring alerts, to completion.
  • Follow escalation processes; tickets to support management and other respective teams as required.
  • Ensure that incidents are resolved within defined SLA’s and OLA’s.

Skills & Experience

To apply, you will be a solutions driven individual with the following:

  • Vast amount of experience of System Administration
  • Experience of configuring and using backups in shared infrastructure environments (Cloud hosting ideally)
  • Experience of installing, configuring and troubleshooting backup and restore problems
  • Experience with applying server patching & anti-virus deployment
  • Fluent written and spoken English

Knowledge of a combination of the following products would be an advantage: Asigra, Veeam, CommVault, CDP, ESET anti-virus deployment

In addition to the opportunity to work as part of a fantastic team in the rapidly growing business of Cloud Computing – we offer outstanding career development and a competitive salary.